Eclara.
TermsPrivacy

Terms of Service

Caitlyn Eggert LLC, doing business as ECLARA AI

Last updated: August 1, 2026

1. Agreement

These Terms govern your use of the ECLARA AI platform at eclara-dashboard.vercel.app and any related services (the "Service"), operated by Caitlyn Eggert LLC, a Washington limited liability company ("ECLARA," "we," "us").

By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.

If you do not agree, do not use the Service.

2. The Service

ECLARA provides a software platform that uses artificial intelligence to help businesses and marketing agencies with tasks including website audits, content generation, lead management, and outreach drafting.

The Service is provided on a subscription basis. Features available to you depend on the modules and plan you select.

3. Accounts

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping your credentials secure. Notify us promptly at caitlyn@eclara.agency if you believe your account has been compromised.

You must be at least 18 years old and legally able to enter contracts.

Each user seat is for one individual. Sharing a single login among multiple people is not permitted.

4. Organizations and team members

Accounts are organized into organizations. The person who creates an organization is its owner. Owners and admins may invite additional members up to the seat limit of their plan.

If you invite someone to your organization, you are responsible for their use of the Service. Members you invite can access data within your organization, including client projects, brand information, generated content, and lead records.

Removing a member revokes their access but does not delete content they created.

5. Subscriptions, credits, and billing

Subscriptions. Plans are billed monthly in advance. Your subscription renews automatically until cancelled.

Credits. Certain features consume credits. Your plan includes a monthly credit allowance that resets at the start of each billing period. Unused plan credits do not carry over. Credits purchased separately as top-up packs do not expire at the monthly reset and remain available until used.

Seats and modules. Adding seats or modules changes your recurring charge. Changes take effect immediately and are prorated where applicable.

Cancellation. You may cancel at any time. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial periods except where required by law.

Failed payment. If payment fails, we may suspend access after a reasonable notice period. Your data is retained during suspension per Section 11.

Price changes. We may change pricing with at least 30 days' notice before it applies to your next renewal.

Payments are processed by Stripe. Your use of payment features is also subject to Stripe's terms. We do not store your full payment card details.

6. Your content and your clients' data

You own your content. You retain all rights to information you provide, including brand materials, uploaded files, client information, lead records, and content you generate through the Service ("Your Content").

License to us. You grant us a limited license to host, store, process, and transmit Your Content solely to provide the Service to you, and to maintain backups and security.

Third-party personal data. If you upload or enter personal information about other people — including prospect names, job titles, email addresses, and company details — you represent and warrant that:

With respect to that data, you are the controller and we act as your processor. We process it only on your instructions and as described in our Privacy Policy.

Outreach you send. The Service can draft outreach messages. It does not send them on your behalf. You decide what to send, to whom, and when. You are solely responsible for the legality of any message you send, including required disclosures, opt-out mechanisms, and sender identification.

7. AI-generated output

The Service uses AI models to produce audits, recommendations, drafts, and other output ("Output").

Output is a starting point, not a finished product. AI models can produce inaccurate, incomplete, or misleading results. They can misstate facts. We build in review steps for this reason.

You must review Output before using it. Do not publish, send, or rely on Output without checking it. We are not responsible for consequences arising from unreviewed Output.

Website audits assess publicly available information only. Scores and findings are estimates based on what a page shows. They are not guarantees of search rankings, traffic, or business outcomes, and they do not include data we cannot observe without a connected analytics integration.

Estimated metrics. Figures such as "hours saved" are estimates for illustration and not measured results.

Ownership of Output. As between you and us, you own Output generated for your account, subject to your compliance with these Terms. Similar or identical Output may be generated for other users; we make no exclusivity claim on your behalf.

8. Acceptable use

You may not use the Service to:

We may suspend or terminate accounts that violate this section.

9. Integrations

The Service can connect to third-party services such as Shopify, Google, and Meta. Connecting an integration authorizes us to access data from that service on your behalf, as scoped by the permissions you grant.

Your use of third-party services remains governed by their own terms. We are not responsible for third-party services, their availability, or changes they make. We may lose access to an integration if a provider changes its policies.

You may disconnect any integration at any time.

10. Our intellectual property

The Service, including its software, design, interface, prompts, and documentation, is owned by ECLARA and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Nothing else is transferred.

Feedback you send us may be used without restriction or compensation.

11. Data retention and deletion

Archived projects are retained until you permanently delete them.

If you cancel, we retain your data for 30 days so you can reactivate or export it. After that we may permanently delete it.

You may request deletion of your account and data at any time by contacting caitlyn@eclara.agency. Some records may be retained where required by law or for legitimate business purposes such as tax and fraud prevention.

12. Availability

We aim to keep the Service available but do not guarantee uninterrupted access. We may perform maintenance, modify features, or discontinue parts of the Service. We will give reasonable notice of material changes that adversely affect paying customers.

The Service depends on third parties including Anthropic, Supabase, Vercel, and Stripe. Outages or changes at those providers may affect availability.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, that Output will be accurate, or that using the Service will produce any particular business result. We are not a law firm, accounting firm, or marketing agency of record, and nothing in the Service is legal, financial, or professional advice.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECLARA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATING TO THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS.

These limits apply even if a remedy fails its essential purpose. Some jurisdictions do not allow certain limitations, so some may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless ECLARA and its members from claims, damages, and expenses (including reasonable legal fees) arising from:

16. Termination

You may terminate by cancelling your subscription and closing your account.

We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal risk or harms others. Where practical we will give notice and an opportunity to fix the problem.

Sections 6, 7, 10, 11, 13, 14, 15, and 17 survive termination.

17. Governing law and disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict of law rules.

Any dispute will be brought exclusively in the state or federal courts located in King County, Washington, and you consent to their jurisdiction.

Before filing, you agree to contact us at caitlyn@eclara.agency and attempt to resolve the dispute informally for at least 30 days.

18. Changes to these Terms

We may update these Terms. If changes are material, we will notify you by email or in the Service at least 14 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

19. General

Entire agreement. These Terms and the Privacy Policy are the complete agreement between us regarding the Service.

Severability. If a provision is unenforceable, the rest remains in effect.

No waiver. Failing to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delays caused by events beyond reasonable control.

20. Contact

Caitlyn Eggert LLC (dba ECLARA AI) 20329 194th Pl NE Woodinville, WA 98077 caitlyn@eclara.agency